Remote LifeSaver

The tool our technicians use to securely connect to your device during a support call — so we can see what you see and fix it without a trip.

These tools are for when we're already on the phone with you. No need to use them until you call us — (214) 346-1900.

Download for your device

WindowsLifeSaverWin.exe MacLifeSaverMac.dmg

Phone or Tablet

Scan, then install the free Splashtop SOS app.

App Store Google Play

Show Us — live camera

Show a technician what you're seeing, live — no app to install.

Scan to start a live camera session at pctsupport.com/see

Open on this device

On a call with us? Scan, then enter the code we give you.

Only when you say so

Access is granted only while the helper is running and after you share your code, and it ends the moment the session closes — nothing is left behind. Powered by Splashtop SOS.

Live camera sessions last 10 minutes — usually plenty of time to show us what you're seeing and get you pointed in the right direction. Need longer? We'll just start a fresh one.